Privacy Policy

Privacy Policy

Effective Date: September 2025 - Reviewed again September 2026

At Craggs Automotive Repair and Service, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

• Contact details you provide (such as name, phone number, email)
   
• Vehicle information needed for service
   
• Basic website usage data (such as visits and enquiries)

• To schedule and provide automotive repair services
   
• To respond to questions or requests
   
• To improve our services and customer experience
   
• We do not share your personal information with third parties for marketing purposes

We take reasonable steps to protect your personal information. However, no method of transmission online is 100% secure

You may contact us anytime to update or request removal of your personal information from our records

If you have any questions about this Privacy Policy, please contact us at:
Craggs Automotive Repair and Service
0191 338 5383
craggsrecovery@gmail.com

14 Donkin Rd, Armstrong, Washington, NE37 1PF

Terms & Conditions

Effective Date: September 2025 - Reviewed again September 2026

Welcome to Craggs Automotive Repair and Service. By using our website or services, you agree to the following terms and conditions:

We provide general automotive repair and maintenance. All services are subject to scheduling and availability.

• Any estimates provided are based on the information available at the time and may change if additional repairs are required.
   
• Payment is due on collection of your vehicle.
   
• Craggs Automotive Repair & Service reserves the legal right to retain possession of any vehicle until full payment has been received for all work carried out and parts supplied.
   
• In the event of non-payment, storage charges may apply after 48 hours.
   
• If an account remains unpaid and the vehicle uncollected, Craggs Automotive Repair & Service may issue a written notice giving 14 days to make full payment. If payment is not received within that time, Craggs Automotive Repair & Service may take further legal steps to recover the debt and/or dispose of the vehicle in accordance with the Torts (Interference with Goods) Act 1977.

• We stand behind the quality of our work. Specific warranties may apply depending on the service or part used.
   
• Craggs Automotive Repair & Service is not responsible for damage caused by misuse, neglect, or pre-existing vehicle issues.
   

• Information on this website is for general purposes only and may change without notice.
   
• Unauthorised use of this website may result in legal action.

We may update these Terms & Conditions at any time. Continued use of our website or services indicates acceptance of the updated terms.

If you have any questions about this Privacy Policy, please contact us at:
Craggs Automotive Repair and Service
0191 338 5383
craggsrecovery@gmail.com

14 Donkin Rd, Armstrong, Washington, NE37 1PF